NetBet Privacy Policy

Information We Collect

We collect personal information such as your name, email address, date of birth, home address, telephone number, and payment details when you register an account, make deposits or withdrawals, or participate in promotions. We also gather usage data including your IP address, device information, and browsing activity through server logs and cookies. This information helps us verify your identity, prevent underage gambling, and comply with Australian anti-money laundering laws. We do not collect data from individuals under 18 years of age.

How We Use Your Information

We use your personal information to manage your account, process transactions, and provide personalised gaming experiences and promotions. It enables us to improve our services, conduct market research, and send relevant communications about offers, subject to your consent. We may also use it to comply with legal obligations, such as verifying age and identity under Australian gambling regulations, and to prevent fraud or problem gambling.

Information Sharing

We share your information only with trusted service providers, such as payment processors and hosting companies, under strict confidentiality agreements to deliver our services. Disclosure may occur if required by law, including to Australian regulators or in response to court orders. We never sell your personal data to third parties.

Data Security

We implement robust security measures including SSL encryption to protect your data during transmission and storage on secure servers. Access to personal information is restricted to authorised staff who have signed confidentiality agreements and require it for their duties. Regular security audits and password protection further safeguard against unauthorised access, though no internet transmission is completely secure.

Your Rights

Under the Australian Privacy Principles, you have the right to access, correct, or delete your personal information by contacting us. You may withdraw consent for marketing communications at any time or request account deactivation. We will respond to such requests promptly and free of charge, unless it involves substantial effort, in line with Privacy Act requirements.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise content. You can manage cookie preferences through our consent banner or browser settings. Our Cookie Policy provides more details on types used and opt-out options.

Contact Us

For privacy concerns or to exercise your rights, please contact our Data Protection Officer.

Email: [email protected]